🔁 Return & Refund Policy

At royalkittenpaws, we take pride in providing happy, healthy pets to loving families. Because we’re dealing with live animals, our return and refund policy is carefully structured to ensure the well-being of the pet and clarity for the buyer.

📦 1. All Sales Are Final

Due to the nature of live animals, all sales are final. We do not accept returns once a pet has left our care, unless under specific conditions outlined below.

✅ 2. Health Guarantee & Exceptions

We offer a 72-hour health guarantee from the time of pickup or delivery.

If your pet is found to have a life-threatening illness diagnosed by a licensed veterinarian within that period, we will:

• Offer a replacement pet of equal value, OR

• Issue a partial or full refund, depending on the situation

You must:

• Notify us within 72 hours

• Provide official vet documentation

• Return the pet (if required) at your expense

🚫 3. No Refunds for Buyer’s Remorse

We do not offer refunds or exchanges due to:

• Change of mind

• Landlord issues or housing restrictions

• Allergy concerns

• Inability to care for the pet

• Behavior or training concerns (unless health-related)

We strongly encourage buyers to be 100% sure and prepared before placing an order.

🚚 4. Canceling a Purchase Before Delivery

If you cancel your order before the pet is shipped or picked up, the deposit is non-refundable, but any additional payments may be refunded at our discretion.

🔁 5. Rehoming Assistance

While we don’t accept returns, if you can no longer care for your pet, we may be able to help you rehome it through our network. This is handled case by case.